We reserve the right to update, change or replace any part of these Terms of Service by posting updates, and/or changes to our website.

Orders and Pricing

All orders are subject to our approval and product availability.

Acceptance of offers to purchase goods only takes place when the relevant good orders are dispatched by Tanja Haramincic and not before.

The prices of products are correct at the time of publication on our website.

We reserve the right to change prices on our website without prior notification. All goods are priced in EUR.

Order Aknowledgement

When you have submitted an order you will be sent an email confirming your order.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to, or cancel an order, we will attempt to notify you by contacting the email address provided at the time the order was made. We reserve the right to limit or prohibit orders that , in our sole judgement, appear to be placed by dealers, resellers or distributors.

Stock Availability

It is possible that on occasion we will be unable to fulfil your order immediately. If this is the case we will inform you immediately with details of any delays or issues there may be. If we are unable to contact you we will cancel your order. Any payments already made will be refunded.

Responsibility of the Customer

It is the responsibility of the customer to ensure that all information given on your order form is complete and accurate. Where information given by the customer is incomplete or incorrect the customer will be liable for any costs involved in resolving the matter..

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or commissions that may relate to artwork or product descriptions, pricing, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or commissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Deliveries and Charges

We try to dispatch all orders within 48 hours, although sometimes this may take up to 7 days.

As a small business, sometimes the studio has to close for holiday periods. Any orders placed during this closure period will be dispatched upon the reopening of the studio. If the studio is due to close for a holiday, a notification will always be placed on the Store front.

If you place an order during the period that the studio is closed, you have up until the day it reopens to cancel the order for a full refund.

Italy Deliveries

Orders within Italy are sent by various delivery companies, based on their availability.

All orders are normally shipped within 48 hours, although occasionally dispatch may take up to 7 days.

An email will be sent to keep you informed about when your order will be dispatched, along with tracking information.

Shipping rates vary depending on weight and size of the package, which is calculated at checkout.

Europe and Worldwide Deliveries

Europe and Worldwide orders are sent by UPS and tracked.*

We try to dispatch all orders within 48 hours, although sometimes this may take up to 7 days. An email will be sent when your order is dispatched, along with tracking information. Please check your spam folder if you have not received a dispatch email within 48 hours of ordering.

The cost for delivery is based on location and is quoted at the time of ordering. Prices quoted for all orders are subject to weight and region and are calculated at checkout.

If your delivery address is outside of the EU you will most likely have to pay customs charges to receive your order once it enters your destination country. These charges vary as they are levied by each individual country so please check with your local customs office for further details. All customs charges are the responsibility of the customer.

*Please note, all shipment times outside of Italy are estimates only – delivery times cannot be guaranteed for Europe or Worldwide

We cannot be held responsible for any delays once the item has left the studio premises or the inability to deliver to the address provided.

Any issues with regards to delivery must be raised within 7 days of receipt of the goods.

Returns Policy

All sales are final. We do not refund for change of mind. However, if the items you receive are faulty please contact us immediately and within 14 days of receiving the item you have purchased. In the case of an item being genuinely faulty we will happily replace it (if possible) or offer an exchange for an item of the same value. In most cases you may be required to send the item back to us.

Return shipping charges are non-refundable and are the full responsibility of the customer.